Take your business to the next level
Generative AI optimizes the resolution of repetitive requests, boosting efficiency and significantly enhancing your customer experience.
Our solutions enable organizations to deploy sophisticated, multi-channel AI agents, which we refer to as an Intelligent Digital Workforce.
The overall aim of these AI services is to save time spent on calls and deliver a better and faster service to your customers.
Engelbart’s AI services help to reduce agent call time, add customer self-service, AI based agent support, provide improved and advanced call routing and divert the number of manually answered calls as much as possible.
AI based Voice & Chat Bots
Put your IVRs to the next level to automate tasks and provide information in real-time by interpreting your customers' needs.
Voice Biometrics
AI tools help your agents understand the caller's mood and respond better.
Intent Based Routing & Customer Self Services
Connect your customers with the agent that fits best to their need or solve their problems automatically without any agent integration in near to real time.
Post Call Transcription
Transcribe and analyze each call for intent, topic, and sentiment to identify trends and pinpoint areas where negative experiences may arise.
Call Back Assist
​Don't waste your customers' time waiting in a queue.
Give your customers the freedom to choose a scheduled call back or let our concierge bot wait on their behalf.
Outbound Manager
Leverage conversational AI to automate your outbound calls and deliver targeted messages to your customers.
It's more than just voice.
It's time to go DIGITAL!
In addition to traditional voice integration, our solutions enable the integration of digital channels, including:
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SMS & Email
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WhatsApp, Facebook Messenger, X, Slack
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Advanced Rich WebChat Bots
Our call center application provides seamless access to all channels based on roles and permissions, ensuring your agents have the tools they need to excel.
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You decide whether your agents work across multiple channels or focus on a single one.
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In addition, your customers can easily switch between available channels during their interaction - whatever works best for them.
Use Cases & Examples
At AOK Rheinland-Hamburg we have integrated our call center workplace into their existinig multi-channel platform to enable voice and to replace the AVAYA CIE solution
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AI based Services for
English NHS Trust
The installed AI services have one primary objective: to minimize agent talk time, optimize call routing, and redirect as many calls as possible from manual to automated answering.
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VIP Routing
Instantly analyze your callers using CRM data and directly route them to the appropriate service level groups for faster, more personalized support
Service Bot for Utility Companies
Our innovative, automated solution assists utility providers in optimizing standard operations and thus enhancing customer experience.
For example, customers can book and manage service appointments, adjust monthly payments or report faults.
Omni Channel Platform for
AOK RH
Post Call Transcription
Gain insights from 100% of your service calls and uncover valuable details about caller content, sentiment, and intent—empowering smarter decisions that improve customer experiences.
Call Back Assist
Allow your customers to choose a timed callback in case your queues are overloaded.
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A booking manager will offer them the next available slots and manage their bookings.
Self Service Attendant
Maximize the efficiency of your switchboard with our self-service solution, which deflects repetitive calls and provides intelligent call routing suggestions.
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Give it a try and experience the difference in smarter, faster service!
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-> +4975176424399
Our key Technology Partner
PBX Platforms
