Innovative Agentic AI & UX Experience Builder
Engelbart Software GmbH focuses on developing Agentic AI & CCaaS / UCaaS solutions that can be easily parameterized and customized to support a unique customer experience.
​
Our solutions enable organizations to deploy sophisticated, multi-channel AI agents, which we refer to as an Intelligent Digital Workforce.
​
Adding our solutions on top of the customer telephony platform is adding significant additional values and customer experience.
Our Services & Solutions take your business to the next level
We believe that all our customers are unique.
Our standardized solution frameworks are designed to offer rich integration and adjustment layers.
This allows us to tailor our solution precisely to the specific needs of our customers.
We ensure seamless integration and ongoing support based on a robust and well-maintained solution framework.
Presence Connect
With PresenceConnect Engelbart is offering a solution for presence interchange between various communication platforms.
​
Learn more...
esuits² SIP Proxy
Connect your customers with the agent that fits best to their needs or solve their problems automatically without any agent integration in near-real time.
​
Learn more...
AI Services & Solutions
Generative AI optimizes the resolution of repetitive requests, boosting efficiency and significantly enhancing your customer experience.
​
Learn more ...
esuits² SPC
esuits² Special Purpose Console (SPC) provides a flexible microservice- and HTML5-based soft phone adjustable for the needs of our customer.
​
Learn more ...
esuits² OnCall Manager
Deliver on-call / on-duty telephone services anywhere, anytime, easily, quickly and flexibly
​
Learn more ...
NXT-CC
Build your next gen
Contact Center.
​
Maximize call center efficiency, enhance your customer and agent experience, go beyond IVRs and add any digital channel
​
Learn more ...
esuits² myICT
Discover esuits² myICT, a self-service framework for AVAYA Aura and IP-Office that makes managed services leaner, smarter, and more cost-efficient.
Learn more ...
It's more than just voice.
It's time to go DIGITAL!
Enable future compatibility for your AVAYA CC-Elite based Call Center.
In addition to traditional voice integration, our solutions enable the integration of digital channels, including:
-
SMS & Email
-
WhatsApp, Facebook Messenger, X, Slack
-
Advanced Rich WebChat Bots
Our call center application provides seamless access to all channels based on roles and permissions, ensuring your agents have the tools they need to excel.
​
You decide whether your agents work across multiple channels or focus on a single one.
​
In addition, your customers can easily switch between available channels during their interaction - whatever works best for them.
Our Key Technology Partner
PBX Platforms
We help you to reach the next level
Let’s shape the future of your services together!
​
Get in touch with us to discover how we can enhance your services with future-ready services, delivering exceptional customer experience and empowering your agents and employees with the support they need!
